My name is Marilyn and in 2015 I had a heart attack on the toilet which then caused me to have a fall and suffered brain damage, everyone advised my husband to withdraw my superannuation funds to help us financially, thankfully my husband found Tracey and she advised us before we withdraw my super that we look to see if I had any default insurance within my fund, thank god we did as my super fund only had $10K .
I had previously withdrawn funds prior to this, and Tracey was able to access the Total and Permanent Disablement Insurance within the fund. Which was more than what was in my super fund and we were able to be financially stable as the $10K in the fund would not have been enough to cover costs given that Adrian had to stop work to look after me.
I would recommend the services or Tracey and her team in your time of need. She and the business that were recommended, by a friend, took the hassle and stress out of, tying to deal with the insurance providers as well as the policy requirements and medical reports, which made the whole situation a lot less stressful. Working with Tracey in our time of need enabled my partner to focus on my recovery and rehabilitation back to a normal life. Without her dedication and professionalism, who knows where we would be.
The decision to trust someone who knows the ins and outs of insurance claims and the processes made trusting Tracey and the team easier this and changed our lives.
by Marilyn M.
Lisa's Journey
I will be forever grateful for the support and care that I received from Jeff, Simon, and the team from Insurance Claims Solutions (ICS) as they guided me through the distressing process of my recent TPD insurance claim.
After losing my 34 year teaching career in traumatic and stressful circumstances, I was in a fragile state when I engaged ICS to guide me through the TPD process. Working with Jeff initially and then my claim manager Simon, I always felt supported and well informed (and they were not scared off by my tears).
If I was unable to deal with a specific step due to my mental health at that time, Simon was empathetic and flexible to work with me at my pace. Simon and Jeff were generous with their time, ensuring that I understood the legal ‘jargon’ throughout the process, and we worked side-by-side to complete all paperwork accurately.
My TPD claim was successful, and ICS ensured that I fully understood the tax implications of withdrawing money from my superannuation fund before I turned 60 by assisting me in making informed financial decisions. I have no hesitation in recommending Jeff, Simon and the Insurance Claims Solution team to anyone facing the stressful prospect of making a TPD claim.
Thank you, Simon and Jeff, for being by my side every step of the way …You guys’ ROCK!
Lisa B – Waikiki WA
August 2021
Dedication to Peter's Claim
Hi Jeff, I am writing to express my sincere gratitude to yourself and Simon for your exceptional service during a very difficult time in my life.
Throughout the entire claims process, your professionalism, care, and respect were evident in every interaction. I want to particularly recognise Simon who consistently kept me informed and updated, ensuring that I was never left in the dark about the status of my claim.
Their dedication to clear and timely communication made a significant difference and provided much-needed reassurance during a challenging time.
I wholeheartedly recommend Insurance Claim Solutions, and I am deeply appreciative of the outstanding support provided by both of you.
Kind regards, Peter
ICS Claims Team Changed My Life
Hi my name is Luke and this is my experience with Insurance Claims Solutions.
I was a truck driver until 2021 when I got diagnosed with an autoimmune disease, I was aware of TPD insurance on my superannuation so I started a claim process and I soon became aware that it was to complicated, my health was deteriorating very quickly so I could no longer do a claim by myself.
Fast forward a couple of weeks I'm now laying in a hospital bed flicking through Facebook, and I came across an advertisement from Insurance Claims Solutions.
So I clicked on the page filled in required information and within a couple of days I was contacted, I didn't know it then but they were going to change my life.
So I decided to engage ICS to do my TPD claim.
I worked with Simon through the entire process, he is extremely professional and compassionate.
Simon didn't back down to the insurance company attached to my superannuation, they will try everything to not pay out, but after a few months I finally received a payment from my TPD.
So that's how (Insurance Claims Solutions) changed my life.
I just want to say a huge thankyou to Jeff/Simon and his team.
Luke