Advisor Support National Insurance Claims Service
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Frequently Asked Questions
Do you guarantee claim outcomes?
No. Insurance claims are assessed by insurers based on individual policy terms, medical evidence and circumstances. We do not guarantee outcomes or payout amounts.
What does Insurance Claims Solutions do?
Insurance Claims Solutions provides assistance helping clients understand insurance policy terms, insurer requirements and available options when making or reviewing claims.
Can you help if my claim has already been denied?
In many cases, yes. A declined claim does not always mean no further options are available. We help review the decision and explain possible next steps.
Are you a law firm?
No. We are not a law firm and do not provide legal advice. We assist with understanding insurance claims processes and policy requirements.
Will you deal directly with my insurer?
Depending on the circumstances, we may assist with communication and documentation guidance. This varies by claim type and insurer.
How long does an insurance claim take?
Timeframes vary depending on the policy, insurer and complexity of the claim. We help clients understand what to expect and what information may be required.
Do you work with superannuation TPD claims?
Yes. We assist with TPD claims held inside superannuation funds, including understanding eligibility criteria and insurer assessments.
Initial discussions are available to help understand your situation. Any fees or arrangements are explained clearly before proceeding.
Yes. We assist with TPD claims held inside superannuation funds, including understanding eligibility criteria and insurer assessments.
Who do you help?
We assist Australians with TPD, income protection, trauma and terminal illness insurance claims, including clients in Western Australia.
No outcomes are guaranteed. All assistance is subject to policy terms.