What Our Clients Say About Us

When my mum passed away two years ago, I wanted to do everything possible to honour her and sort out her affairs. But from the very beginning, the process felt overwhelming and impossible. My grandfather and I spent months running into brick walls. The hospital refused to speak with me, assuming I was planning to sue because my mum had taken her own life after they released her. Her psychiatrist had gone to prison. Her GP’s practice had shut down. Another specialist told me they’d “do anything to help,” but when I asked them to complete the paperwork, they refused, saying it was against policy. And the last doctor, who had restarted his practice elsewhere, avoided my calls and cancelled appointments. At every turn, the door was slammed shut. 

In desperation, I turned to my family lawyer for this posthumous TPD claim. She admitted this wasn’t her area and told me not to get my hopes up. My mum’s super fund had dissolved, her death benefit was gone, and the only option was to attempt a post-TPD claim dating back to 2008. She didn’t think it was likely to succeed, but mentioned her good friend had worked with Jeff and Simon and had an amazing experience. That was the small spark of hope I needed to call them. 

From my very first conversation with Jeff and Simon, everything shifted. They didn’t dismiss me or make vague promises. They listened carefully, asked the right questions, and explained that based on the information I gave them, we actually did have a claim. They broke the process down in a way I could understand and, for the first time, I felt like there was a way forward.

The journey that followed lasted 16 months and was full of obstacles. Each time another doctor backed out, another appointment fell through, or the insurer pushed back, I felt like it was over. And every single time, I called Jeff. Every time, he came back with a new strategy and a clear next step. Their knowledge of insurance was second to none, but it was their persistence, creativity, and refusal to give up that carried me through when I was ready to quit. 

Eventually, against all odds, the claim was approved. That moment lifted such a weight off my shoulders. And even now, Jeff and Simon are still pushing the insurer for a fairer payout — even though if they settled today, they’d be paid the same. That kind of integrity and commitment is rare.

I honestly don’t know how I would have managed this without them. Jeff and Simon didn’t just fight for a claim — they fought for me. If you’ve been told there’s no hope, or if you’re feeling lost and overwhelmed like I was, please don’t give up. Call Jeff and Simon. They’ll stand beside you, fight for you, and never stop until every option has been tried. I’ll be forever grateful for what they’ve done for me and my family.

Top rate service, serious results!

Jeff and Simon at ICS recently handled a TPD claim for me. Yes, you might be able to bumble through it yourself, but the team handled it personally, professionally, promptly and stress-free whilst their very reasonable pre-agreed fee was good value. The claim result was all that was expected and even came with a bonus. ICS claimed a backdated refund of premiums that was paid on top of the settlement.

An entitlement we were unaware of. Top rate service, seriously good results.

Thanks guys.”

“It is a delicate matter, tackling a medical insurance claim that pertains to your loss of livelihood, future, career, financial position and ultimately your identity, as you once knew it. 

A lot of emotional turmoil is wrapped up in it. I cannot have imagined landing in better hands than Jeff and Simon – the kindness, skills, empathy and unrivalled experience they brought to bear on the matter was exceptional. 

I am forever grateful to them for what will go down in my history books as a pivotal, life changing experience. They could not have secured a better outcome. If you find yourself faced with embarking on this journey, Jeff and Simon are your people.”

My name is Marilyn and in 2015 I had a heart attack on the toilet which then caused me to have a fall and suffered brain damage, everyone advised my husband to withdraw my superannuation funds to help us financially, thankfully my husband found Jeff and he advised us before we withdraw my super that we look to see if I had any default insurance within my fund. Thank god we did as my super fund only had $10K .

I had previously withdrawn funds prior to this, and Jeff was able to access the Total and Permanent Disablement Insurance within the fund. Which was more than what was in my super fund and we were able to be financially stable as the $10K in the fund would not have been enough to cover costs given that Adrian had to stop work to look after me.

I would recommend the services of Jeff and his team in your time of need. Jeff and the business that were recommended by a friend, took the hassle and stress out of trying to deal with the insurance providers as well as the policy requirements and medical reports, which made the whole situation a lot less stressful. Working with Jeff in our time of need enabled my partner to focus on my recovery and rehabilitation back to a normal life. Without his dedication and professionalism, who knows where we would be.

The decision to trust someone who knows the ins and outs of insurance claims and the processes, made trusting Jeff and the team easier and this changed our lives.

Forever Grateful

I will be forever grateful for the support and care that I received from Jeff, Simon, and the team from Insurance Claims Solutions (ICS) as they guided me through the distressing process of my recent TPD insurance claim.

After losing my 34 year teaching career in traumatic and stressful circumstances, I was in a fragile state when I engaged ICS to guide me through the TPD process. Working with Jeff initially and then my claim manager Simon, I always felt supported and well informed (and they were not scared off by my tears).

If I was unable to deal with a specific step due to my mental health at that time, Simon was empathetic and flexible to work with me at my pace. Simon and Jeff were generous with their time, ensuring that I understood the legal ‘jargon’ throughout the process, and we worked side-by-side to complete all paperwork accurately.

My TPD claim was successful, and ICS ensured that I fully understood the tax implications of withdrawing money from my superannuation fund before I turned 60 by assisting me in making informed financial decisions. I have no hesitation in recommending Jeff, Simon and the Insurance Claims Solution team to anyone facing the stressful prospect of making a TPD claim.

Thank you, Simon and Jeff, for being by my side every step of the way …You guys ROCK!

Hi Jeff, I am writing to express my sincere gratitude to yourself and Simon for your exceptional service during a very difficult time in my life.

Throughout the entire claims process, your professionalism, care, and respect were evident in every interaction. I want to particularly recognise Simon who consistently kept me informed and updated, ensuring that I was never left in the dark about the status of my claim.

Their dedication to clear and timely communication made a significant difference and provided much-needed reassurance during a challenging time.

I wholeheartedly recommend Insurance Claim Solutions, and I am deeply appreciative of the outstanding support provided by both of you.

Hi my name is Luke and this is my experience with Insurance Claims Solutions.

I was a truck driver until 2021 when I got diagnosed with an autoimmune disease, I was aware of TPD insurance on my superannuation so I started a claim process and I soon became aware that it was to complicated, my health was deteriorating very quickly so I could no longer do a claim by myself.

Fast forward a couple of weeks I’m now laying in a hospital bed flicking through Facebook, and I came across an advertisement from Insurance Claims Solutions.

So I clicked on the page filled in required information and within a couple of days I was contacted, I didn’t know it then but they were going to change my life.

So I decided to engage ICS to do my TPD claim.

I worked with Simon through the entire process, he is extremely professional and compassionate.

Simon didn’t back down to the insurance company attached to my superannuation, they will try everything to not pay out, but after a few months I finally received a payment from my TPD.

So that’s how (Insurance Claims Solutions) changed my life.

I just want to say a huge thankyou to Jeff/Simon and his team.

Steve aged 45 worked as a FIFO worker and had recently separated from his wife of 10 years. They have 3 children together. He was earning $100,000 a year but had lots of debt due to the separation and was now renting again, while continuing to work so he could save money to buy his own house again.

As he worked underground, every 3 years his employer would make all employees complete a physical to show they were healthy and fit to continue working underground. Imagine Steve’s surprise when he couldn’t pass the physical test and lost his job!

He was distraught and was not trained to do anything else aside from truck driving. Therefore, any new employer would require him to pass the medical and physical exam, which he couldn’t. Steve was forced to go to Centrelink and apply for disability pension, however they did not at this stage class Steve as disabled enough to not work. He was then placed onto unemployment benefits, including having to provide a medical form every month to Centrelink just to get money to help pay his bills and put food on the table.

Unfortunately, Steve was diagnosed with muscular dystrophy and thought he wouldn’t be able to make a Total and Permanent Disablement claim. He had wrongly assumed the insurance company would class it as a pre-existing disability given it is normally a disease you get earlier in life. However, Steve had no history of this disease showing prior to then.

Steve contacted Jeff and his team here at ICS, to see if he had a case to make a claim for his Total and Permanent Disablement Insurance from his super fund, as Centrelink did not provide enough funds to cover his bills. On top of this he also had the constant need to see his Doctors to provide them with medical forms which was also causing extreme stress.

Jeff reviewed his policy and contacted his Superannuation Fund to read the policy definitions of his policy and agreed that Steve did in fact have a case to lodge a TPD claim. With the help and guidance of Jeff and his team, Steve was able to gather all the medical reports required and the claim was lodged with his Super Fund.

After 6 months Steve was paid his Total and Permanent Disablement policy in full and also had access to his superannuation money, as he had met a condition of release even though he was under 60 years of age.

Steve suffered anxiety through this ordeal as he went from a hard-working man who provided for his children to someone who struggled to put food on the table for himself, let alone help his ex-wife to bring up their children.

As you can imagine, Steve is very grateful to Jeff and his team and recommends them to anyone who needs to make a claim or is unsure if they have a case to make a claim.